Frequently Asked Questions About Your Privacy
Account closure retains your data for the period required by local law to process any pending withdrawals and settle disputes. After that window, personal information is anonymized or deleted. You can request immediate deletion of optional data like contact preferences before closure.
Yes. Open your account settings to view registered name, email, phone and verification details. For a complete data report including login history and game records, contact our support team via live chat or email and we'll send it within five working days.
Payment method details are encrypted and stored separately from your login credentials on isolated servers. We never retain full card or account numbers; only the reference needed to process deposits and withdrawals. Payment processors handle the actual fund movement.
We do not sell personal or financial information to marketing companies or data brokers. Payment processors and fraud-detection services receive only the minimum information needed to complete transactions and verify your identity.
Contact our support team immediately via live chat. We can freeze your account, review login logs to identify unauthorized access, and help you secure your email and payment methods. Reset your password before logging in again.
Your game history and account balance are private to your account. We use aggregated, anonymized data to improve game performance and understand lobby trends. Individual player histories are never shared publicly or with other players.
Session cookies expire when you close your browser or log out. Persistent cookies (used to remember your preferences) remain for up to 12 months unless you clear your browser cache. You can disable cookies in your browser settings at any time; the lobby will function normally but may not remember your last game position.
